Page 02 · Scope of Work
Phase 1 MVP Scope
Mapped directly to RFP sections 4.1 through 4.12. Every item below is contracted into the six-week delivery plan.
4.1
Identity & Access Management
- User registration & login for workshops, retailers, administrators
- Multi-user support under single organisation accounts
- Role-based access (Workshop Owner / Manager / Technician, Retailer Admin / Staff, Platform Admin, Ops & Finance)
- JWT authentication with refresh tokens
- OTP verification for onboarding
4.2
Workshop Application
- Vehicle selection by make/model/year; VIN input
- Photo upload for part identification assistance
- RFQ submission (single & multi-line)
- Quote comparison by supplier, brand, availability, ETA, price
- Order placement, tracking, history, reorder
- Return & refund request workflow
- Payment mode selection (COD, online)
- Push notifications for RFQ/order updates
4.3
Retailer Application / Portal
- Registration & multi-user support per retailer
- Profile & account management
- RFQ notifications and receipt
- Quote submission with pricing, brand, availability, ETA
- Order management & fulfilment tracking
- Delivery coordination and status updates
- Returns and refund handling
4.4
Admin Panel
- User management (workshops, retailers, admins)
- Vendor onboarding & verification workflows
- RFQ monitoring (status, distribution, response rates)
- Order tracking and lifecycle visibility
- Transaction tracking & reconciliation
- Sales & platform analytics dashboard
- Configuration controls (matching radius, quote expiry, notification rules)
4.5
Vehicle, VIN & OE Mapping
- Vehicle selection by make/model/year
- VIN-based lookup and decoding
- Adapter-based architecture for future catalog providers
4.6
RFQ & Quotation Engine
- Queue-based asynchronous RFQ distribution
- Real-time quote updates (WebSocket)
- Quote expiry and response tracking
- Full RFQ / quotation audit trails
4.7
Matching Engine
- Geolocation-based retailer matching (PostGIS)
- Configurable matching rules (admin-controlled)
- Tracking of retailer response speed
4.8
Order Management — State Machine
- Draft → RFQ Open → Quote Received → Quote Accepted
- Order Confirmed → Ready for Dispatch → In Transit → Delivered
- Return Requested → Approved / Rejected → Refunded
- Cancelled / Failed terminal states
4.9
Delivery & Logistics (Phase 1)
- Retailer-handled delivery coordination
- Status updates visible to workshops and admins
- Proof capture (photo, timestamp, GPS coordinates)
4.10
Payments & Refunds
- Payment mode selection (COD, online)
- Payment gateway integration (vendor to propose)
- Payment status tracking
- Admin-controlled refund workflow
4.11
Notification Services
- Push notifications (all user types)
- Email notifications (transactional)
- Centralised notification service with template management
- Retry logic — minimum 3 retries with exponential backoff
4.12
Image Upload & AI-Assisted Recognition
- Secure file upload with validation, S3 storage
- AI-assisted part recognition as assistive feature (not autonomous)
- Confidence scoring with manual override capability
Out of scope · Phase 1
—WhatsApp and SMS notifications (deferred to Phase 2)
—Platform-managed logistics (Phase 2)
—Custom AI model training from scratch
—Automated refund settlement
—Multi-currency activation (architecture-ready only)